Getting Help from Enterprise Support
There are four methods for reaching out to Deephaven Customer Support.
Email
The email address for Deephaven Customer Support is [email protected].
Responses to email inquiries are processed as quickly as possible, no later than 5 p.m. Eastern time on the next business day.
Slack
Support representatives are available to assist via Slack from 8 a.m. to 5:30 p.m. Eastern time, Monday through Friday.
Telephone
The Deephaven Support Team can be reached by calling +1 (855) 828-8445.
Support representatives are available to assist via telephone from 8 a.m. to 5:30 p.m. Eastern time, Monday through Friday.
Chat and Telephone support is not available on NYSE Holidays.
What version am I running?
You can access your systems version number from the web ui provided by your system administrator. Click the user settings button in the top left of the Deephaven web ui to open the user settings menu. At the bottom of the settings menu is the version number of the system.
It should read something similar to the below, depending on your exact version deployed.
Version 1.20210401.019 (a4b3129f)
Java Oracle Corporation 1.8.0_211